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A Day of Disaster & a Year of Challenges

The headlines have moved on, but thousands of families are still in need of solutions.

Posted on 06 Feb 2024

One year ago, Türkiye was rocked by a devastating 7.8 magnitude earthquake, marking a day of unprecedented disaster for the nation. The earthquake struck in the dead of night, turning homes into rubble and leaving entire communities in despair across 11 provinces. Over 55,000 lives were lost, with more than 120,000 people injured.

The earthquake hit in areas of the country hosting hundreds-of-thousands of refugees who had fled the conflict in Syria. After the immediate fight for survival, families were left with a prolonged struggle for recovery. The disaster left an indelible mark on the collective psyche, often likened to an apocalyptic scenario in the collective memory of those impacted.

Immediate Impact & Response

In the earthquake’s immediate aftermath, chaos reigned. Families, caught unaware, scrambled for safety amidst falling debris. The Danish Refugee Council (DRC), with offices located in four of the affected provinces – Hatay, Kilis, Şanlıurfa and Kahramanmaraş – found its own staff among the survivors, battling personal loss while mobilising to aid others.

Ten days post-disaster, DRC swiftly provided over 52,000 people in Hatay, Kilis, Şanlıurfa and Kahramanmaraş with essential non-food item (NFIs) kits like blankets, mattresses, tents, clothes and hygiene kits to those affected.

I had to save my two children from the earthquake. It was not easy to go back to working at the frontlines while still traumatized by the experience. The first session was hard because I ended up crying with the participants because we were sharing the same experience, but I knew people needed help.

/  Sara, Pychosocial Support/Protection assistant

DRC staff member is delivering mattresses and blankets to one of the people affected by the earthquake in Hatay. DRC Türkiye team started with Non-food items distributions in February 2023 after the earthquake displaced more than 2.6 million people.

DRC staff member is delivering mattresses and blankets to one of the people affected by the earthquake in Hatay. DRC Türkiye team started with Non-food items distributions in February 2023 after the earthquake displaced more than 2.6 million people.

It’s a whole different feat to be able to do that having been impacted yourself. Our teams have shown heroic efforts in being on the ground while dealing with grief, displacement, and loss themselves.

/  Nicolas Metri, Head of Programmes – DRC Türkiye

Economic Challenges & Innovation

As the initial shock subsided, the focus shifted to the economic devastation left in the earthquake’s wake. Many businesses were destroyed or severely damaged, and livelihoods vanished overnight.

DRC launched a Cash and Voucher Assistance (CVA) response in the four provinces, partnering with local stores to ensure access to essential goods to those in need.

Affected families received QR codes on their phones or prepaid cards to make purchases, a move that not only supported displaced families but also injected much-needed cash into the local economy.

Gultekin, a store owner in Kahramanmaraş, shared his experience, noting that he and his partners lost roughly 15m Turkish Liras (approximately 830,000 USD) after products were damaged by the earthquake.

He was able to bring new stock to his store after the earthquake but had an issue with selling them during the first two weeks as people lacked the ability to pay.

In turn, the CVA response helped double Gultekin’s sales, in comparison to the first few weeks post-earthquake.

Gultekin, a store owner, feels happy in his store in Kahramanmraş after his sales improved thanks to DRC's Cash and Voucher Assistance (CVA) response in March 2023. CVA response partnered with local stores to ensure access to essential goods to those in need.

Gultekin, a store owner, feels happy in his store in Kahramanmraş after his sales improved thanks to DRC's Cash and Voucher Assistance (CVA) response in March 2023. CVA response partnered with local stores to ensure access to essential goods to those in need.

The project led to a doubling of my sales when compared to the first weeks after the earthquake. My business is not only getting refreshed, but also seeing people in need buying what they need and smiling of relief makes me feel good.

/  Gultekin, store owner who participated in the CVA scheme

Restoring Job Markets

The earthquake led to widespread economic disruption, with many individuals losing their jobs and sources of income.

Damage to infrastructure impacted numerous companies and factories, forcing them to either shut down operations or reduce their workforce. Additionally, looting compounded the crisis by interrupting the supply of food items and other essentials.

DRC reached out to those it had been previously supporting prior to the earthquake to understand the effect on their livelihoods and businesses, – with a focus on identifying businesses who could operate again but had lost essential equipment and tools.

Critical support was provided through start-up grants or financial top-ups, enabling individuals to revive their businesses. This support targeted participants of the home-based business (HBB) and Business Development Centres (BDC) projects, ensuring they could navigate the challenging period and work towards economic recovery.

Hanade is working in her beauty centre again in Reyhanlı, Türkiye in January 2024. Her shop was partially damaged from inside by the earthquake in February 2023 before the DRC Economic Recovery Team helped her with new equipment and tools to be able to work again.

Hanade is working in her beauty centre again in Reyhanlı, Türkiye in January 2024. Her shop was partially damaged from inside by the earthquake in February 2023 before the DRC Economic Recovery Team helped her with new equipment and tools to be able to work again.

My shop survived the earthquake, but my equipment and tools didn’t. I had to sleep in my shop for three months because I had no income. DRC’s support after the earthquake allowed me to start all over again.

/  Hanade, Syrian hairdresser and a recipient of the Business Development Centre Grants

Cash for Work

To mitigate the economic fallout of the earthquake, DRC collaborated with municipalities in Hatay, Kahramanmaraş, Kilis and Şanlıurfa to implement Cash for Work (CFW) programmes, which became instrumental in providing economic opportunities to impacted refugees and host community members across various sectors.

This included work opportunities under municipal services such as translation, cleaning, farming and water-related jobs.

This initiative served as a temporary lifeline, offering immediate financial relief to individuals awaiting the reopening of factories and the restoration of regular employment opportunities.

Through this, a total of 19,426 individuals were able to secure temporary employment, helping to stabilise their economic circumstances during a critical period of recovery and rebuilding.

Cash for Work (CFW) participants are working in different types of municipal services in different Turkish provinces. DRC collaborated with municipalities in four provinces, to assist impacted refugees and host community members have jobs across various sectors.

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Jobs are really scarce now. Our husbands have not been working for a while and we felt so insecure. The project helped us find temporary solutions in this difficult time.

/  Intizar, a Syrian farmer and participant in the CFW project

Temporary Settlements

In addition to Cash Assistance, temporary settlement support (TSS) was also one of the new interventions [DRC] succeeded in mainstreaming into regular programming, all with minimal capacity building and external support.

In Hatay and Kahramanmaraş, the overwhelming influx of displaced individuals necessitated the establishment of temporary settlements. Many found themselves in makeshift sites lacking essential amenities including electricity and clean water.

To address these conditions, teams from DRC embarked on initiatives to enhance the living standards within these settlements. Efforts included the installation of streetlights to illuminate the areas, the creation of communal spaces equipped with heating systems for warmth, and the deployment of solar panels to supply survivors with free electricity.

These interventions significantly improved safety and liveability, transforming the sites into more habitable environments for the earthquake survivors.

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Navigating Legal Challenges

Challenges mounted as numerous institutions and government offices, particularly in Hatay, were either destroyed or ceased operations for three months. This closure severely impacted access to vital information especially for refugees.

Crucial legal updates at both national and provincial levels were inaccessible, leaving many uncertain about where to turn or how to navigate various regulations, such as civil registry processes. Additionally, a significant number of individuals lost essential documents like their Temporary Protection Identification Cards (TPID) in the disaster.

The destruction of homes also forced many to relocate to makeshift sites, complicating address registrations.

The failure of updating address details in the civil registry records would lead to the inactivity of the Temporary Protection Identity Document (TPID), a crucial proof of legal status for Syrian refugees in Türkiye, meaning those without it can no longer benefit from free health services or access Emergency Social Safety Net Card (ESSN), a monthly cash assistance mechanism given to the most vulnerable refugee families in Türkiye.

Furthermore, refugee parents would not be able to enroll their children into the education system, all of which would further exacerbate their already difficult plight.

A Hospital in Hatay destroyed by the earthquake in February 2023.

A Hospital in Hatay destroyed by the earthquake in February 2023.

DRC dispatched its legal teams to survey the legal services still operational in the four impacted provinces where DRC operates, providing relevant information to assist those in need.

Following this, the teams expedited their visits to makeshift settlements, conducting awareness sessions among impacted communities.

They provided crucial information on accessing available services and understanding the newly implemented legal procedures.

The legal team said that a significant number of individuals were uninformed of the updates, noting that the gratitude expressed upon receiving this information was profound.

Many people were not aware of the updates. They were grateful for the information they received.

/  Zaher Taha, DRC Protection Team Leader

Furthermore, the legal system faced significant strains and disruptions as numerous court cases were put on hold due to the tragic loss of some lawyers in the earthquake, leaving many feeling uncertain and immobilised.

DRC helped affected populations through the support of its legal officers, or by referring them to organisations providing pro-bono lawyers.

Hotline

Prior to the earthquake, DRC’s protection teams across the four provinces were already operating hotline services to offer refugees legal support, information and interpretation services, especially beneficial for those confronting language barriers.

However, the earthquake significantly amplified these needs. With the disruption caused by the disaster, many found themselves uninformed about updates to Turkish regulations or in dire need of a dependable source of information that is accessible remotely.

Hotline Services Support Communities

2023 began with the earthquake catastrophe that displaced about 2.7 million people. Our protection team has used hotline services to meet the needs of affected people in translation and legal aid.

Healthcare Accessibility Challenges

Healthcare services, too, were overwhelmed. Hospitals in the hardest-hit areas could not cope with the influx of injuries, complicating matters for those in need of routine or specialised medical care.

In Hatay and Kahramanmaraş, the destruction of hospitals and the absence of transportation compounded the crisis. DRC stepped in to assist a total of 1501 refugees, providing transportation and translation services to help patients access treatment in other provinces.

This effort was particularly vital for individuals with chronic conditions or those, like newborns, who required immediate healthcare services. Travel permits were provided, therefore allowing refugees to receive the treatment needed in other provinces.

It is now challenging to find jobs under the current situation. We need to feed our children and provide them with better living conditions.

/  Mohammad, A Syrian furniture and participant of the CVA project

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I suffer from cancer, but there were no specialist doctors I could refer to in Hatay. DRC’s assistance helped me arrange a travel permit and transportation to be able to travel to Adana and receive treatment there.

/  Maher, Syrian participant in legal project

One Year On: What Now?

As Türkiye commemorates one year since the earthquake, the landscape of recovery remains fraught with hurdles.

Despite DRC and other organisations’ contributions throughout 2023, cities like Antakya in Hatay are half disappeared and barely functional, while efforts to clear rubble and rebuild continue elsewhere.

The aftermath has left about one million people still displaced in formal and spontaneous settlements, residing in makeshift accommodations such as containers and tents, complicating access to essential services like healthcare.

The reduced frequency of buses and the scarcity of specialised healthcare services further exacerbate the situation.

Legal hurdles also persist, particularly for refugees struggling with address registration updates—a requirement under Turkish law that, if unmet, results in the suspension of critical services and assistance.

Furthermore, most cannot afford to pay skyrocketing rates for rent because of inflation that has overwhelmed the country.  

The job market in Hatay and Kahramanmaraş, heavily impacted by the destruction of businesses and an increasing unemployment rate, presents another layer of complexity, especially for vulnerable populations such as widows and adolescents at risk of child labour.

As 2024 unfolds, DRC is redoubling its efforts to address these multifaceted challenges, with a focus on the most vulnerable groups. Yet, as public attention shifts away, maintaining interest and support for the affected regions remains a critical challenge, underscoring the ongoing need for comprehensive and sustained recovery initiatives.

I live in a camp with my daughter, but we have needs since I don’t work, and my daughter needs to go to school.

/  Zahra, Syrian mother and participant in DRC’s Protection Programme

Mohammad, A Syrian furniture maker and participant in the CVA project.

Mohammad, A Syrian furniture maker and participant in the CVA project.

Basic needs and shelter support will likely remain a priority for at least the coming year, and so will livelihoods support interventions and early recovery programmes.

/  Nicolas Metri, Head of Programmes – DRC Türkiye

Zahra, Syrian mother and participant in DRC’s Protection Programme.

Zahra, Syrian mother and participant in DRC’s Protection Programme.

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